Privacy Policy

Introduction

This privacy policy ("Privacy Policy", "policy") outlines how personal information is collected, used, and distributed by CHICCHICAPP LIMITED with its registered office: Silverstream House 45 Fitzroy Street, 4th Floor, Fitzrovia, London, Greater London, United Kingdom, W1T 6EB and all its affiliate companies, subsidiaries, and employees ("ChicChic", "we", "our" or "us"). This Privacy Policy applies to all the users and customers (individually referred to as "You") of ChicChic websites, applications, and other online services (together, our "Platform").

When you use our Platform, you are trusting us with your information that could identify you, such as your name, gender, email address, address, other contact details or online identifiers, other information, and content that you provide to us when using the Platform ("Personal Information" or "information"). Please take time to read this policy carefully where we try to explain in more detail how we work to ensure your personal information is kept secure and in compliance with the relevant laws.

For the purposes of data protection law ChicChic will be the data controller for your information. You can write to us at: Silverstream House 45 Fitzroy Street, Fitzrovia, London, Greater London, United Kingdom, W1T 6EB or email us at: hello@chicchicapp.com.

Due to the nature of our business other third parties that we work with and include on our Platform ("Partners" or "Artists") with whom you may choose to book appointments and where you might make purchases from, as well as other social networks that you use in connection with our Platform, may also collect, use, and share information about you. This Privacy Policy does not cover such third parties or their services.

Personal Information We Collect

When you contact, visit and/or use our Platform, we may collect information in various ways. We use this information to, among other things, provide the functionality, improve the quality of, and personalize your experience on our platform. The information we may collect includes:

1. Personal Information and content that you choose to share with us when you create an account, subscribe to our emails and notifications, and when using our Platform, including information provided when making bookings, purchases, creating social content and engaging in other social activities such as, but not limited to, posts, questions, answers, likes, comments, following, reviews, and survey responses. When you upload content, book appointments or submit reviews, you might voluntarily provide us with sensitive personal information if relevant to the purpose of the feature and service.
2. Personal Information that you share with us as part of your application for a job at ChicChic, submitted directly, through our Platform, or indirectly, including but not limited to, via a recruitment agency, unsolicited application, or a third-party recruitment entity. You must NOT share any sensitive personal information with us that would not be necessary for us to make reasonable adjustments for you (e.g. your political opinions, financial situation, or specific information about your health).
3. Where you are using our online payment processing feature, we may store (via ourselves or our appointed third-party payment processor) your credit and/or debit card details in a secure and encrypted location.
4. If you choose to communicate with us (e.g. through our Platform, live chat, email, telephone, SMS, or social media etc.) we will keep records of such interaction, its content, your contact details, and other unique identifiers including IP address and your full name.
5. Information about your use of the Platform, such as information about the device and a browser that you are using, your IP address and location, your identifier for advertisers (IDFA), number of visits, the date, time and duration of your visit, the referral source and navigation paths on the Platform, as well as other interactions on the Platform.
6. Information that we may also obtain from other sources, such as third-party websites, applications, and services (each, a "Third-Party Platform"), through which you connect to our Platform. We may also obtain information from our Partners about your use of their services.

It is extremely important that all the Personal Information you give us when registering for an account on our Platform, or otherwise when you use it, is correct and accurate.

If you plan to provide someone else's Personal Information on our Platform, for example when making a booking on their behalf, you should only provide us with that third party's details with their consent and after they have been given access to information about how we will use their details.

Children's Privacy

We do not allow anyone under the age of 13 to register for or use our platform. If we become aware that a user is under 13, we will take immediate steps to remove their account and delete any associated personal information from our servers. If you are a parent or guardian and believe your child under 13 has registered with us or provided personal information, please contact us so we can take appropriate action.

Device Information

As outlined earlier, we gather information in various ways from the devices you choose to use our Platform on, and we combine this information across different devices you use. We apply the information collected to personalise the content (including advertisements) or features that you see when you use our Platform on another device. Many companies in their privacy policies are obliged to list all kinds of data that they may collect, however it does not mean that all of it is collected and will be used as it depends on many factors, such as the operating system or whether the Platform has been granted the necessary permissions.

Hence, the Information that we collect from these devices will or may include:

1. Device attributes - information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, as well as plugins.
2. Device operations - information about operations and behaviours performed on the device, for example whether the app open is in the foreground or background, mouse movements or swipes.
3. Identifiers - unique identifiers, device IDs and other identifiers, such as from games, apps, or accounts that you use, and other identifiers unique to our Platform.
4. Device signals - Bluetooth signals, information about nearby Wi-Fi access points, beacons, and mobile phone masts.
5. Data from device settings - information you allow us to receive through device settings that you turn on, such as access to your GPS location, camera, or photos.
6. Network and connection - information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network.
7. Cookie data - data from cookies stored on your device, including cookie IDs and settings. Learn more about how we use cookies in the section "How We Collect Information" below.

How We Collect Information

Like other commercial websites and applications, our Platform uses standard technologies including cookies and similar tools like web server logs, web beacons, tokens, pixel tags, local storage, device identifiers and tracking IDs (together referred to as "Cookies") to enhance your user experience, provide personalized content, functionality, and services, and to improve our Platform.

What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device, which uniquely identify your browser or device. We may use technologies such as cookies, pixels, and local storage to deliver, secure and understand products, services, and ads.

What are cookies used for?

Cookies and other technologies allow a site or services to know if your computer or device has visited it before. These technologies can then be used to deliver products, services, and ads, help us understand how the site or service is being used, help you navigate between pages efficiently, help us remember your preferences and generally improve your experience of using our services.

Why does ChicChic use cookies and similar technologies?

We use cookies, pixels, local storage, and similar technologies to show you relevant content, improve your experience and help protect ChicChic and our users. We may use these technologies to deliver the service, provide you with a service that is easy to use, enable you to move around the service and use its features, collect information about how you use the service, remember choices you make and tailor what you see on our Platform.

How long will cookies stay on my device?

The length of time that a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you close your browser. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

First- and third-party cookies

First-party cookies are cookies that belong to ChicChic. Third-party cookies are cookies that another party places on your device through our Platform. Third-party cookies may be placed on your device by someone providing advertising, measurement, marketing, and analytics services to ChicChic, or to provide certain features and improve our services for you.

Remarketing Cookies

You may notice that sometimes, after visiting a website, you see increased numbers of adverts from the site you visited. That is because the website you visited has placed a cookie on your web browser. Using that cookie and web analytics tools, the website owner will be able to show you adverts on third-party websites.

Google Analytics

ChicChic products and services use Google Analytics to show relevant adverts to users who have previously visited us as they browse the web. This enables us to tailor our marketing to better suit your needs and only display ads that are relevant to you. Any information collected will be used in accordance with our own privacy policy and Google's privacy policy. If you do not wish to see ads, you can opt out via Google's Ads Settings or install the Google Analytics Opt-out Browser Add-on. https://policies.google.com/privacy

1. Opt out via Google's Ads Settings — https://myaccount.google.com/data-and-personalization
2. Install Google Analytics Opt-out Browser Add-on — https://tools.google.com/dlpage/gaoptout

Facebook Remarketing

We also use similar targeted advertising technology from Facebook to ensure that we only serve people with adverts on their Facebook pages that are relevant to them. The Facebook Pixel only lasts for sixty (60) days. Using the Facebook Pixel, we can also remarket adverts to you through Instagram, which is owned by Facebook. Facebook ad preferences

How can you control cookies?

We use cookies to help personalise and improve content and services, provide a safer experience and to show you useful and relevant ads on and off ChicChic platform. You can manage your privacy/cookie settings in your app Settings (if you have an account), or manage cookies from your browser settings. Note that if you set your browser to disable cookies, you may not be able to access certain parts of our Platform.

1. Network Advertising Initiative Opt-out
2. Digital Advertising Alliance
3. European Digital Advertising Alliance

Cookie settings can be changed on the largest browsers via: Chrome, Internet Explorer, Firefox, Safari, Safari Mobile, Opera

How We Use Personal Information

In general terms, we use Personal Information to provide you with the services and products you request, process payments, provide customer services, deliver our content and ads, for customer research, to develop, test and improve our Platform, to send you marketing and promotional emails, and to notify you about important changes to our Platform. We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following situations:

1. Where we need to perform a contract with you, facilitate your bookings and take payments;
2. Sending you information about your requested services (such as booking reminders) by email, SMS and push notification;
3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (see the "Legitimate Interests" section below);
4. Where we need to comply with a legal or regulatory obligation; and
5. When administering your account (e.g., we use location-related information, such as your current location, where you live, the places you like to go, and the businesses and people you are near, to provide, personalise and improve our Products for you and others.)

We may also use personal information held about you to:

1. Provide you with offers for products and services from participating Artists, including offers based on variables such as stated and anticipated customer interests, personal characteristics, or location;
2. Recommend certain Artists' offerings to you (e.g., to suggest Artists to add to your favourites page or remind you when it's time to rebook a service);
3. Facilitate and fulfil requests for appointments for Artist offerings, including their purchase and redemption.
4. Evaluate eligibility of customers for certain offers, products or services, and evaluate the types of offers, products or services that may be of interest to End Users;
5. Track redemption of Artists' offerings and perform other analytics;
6. Improve our Platform and services we provide, including performing analysis, tracking your use of the Platform for the purposes of displaying advertising and content;
7. Provide customer support, including to our Artists or business partners;
8. Communicate and provide additional information that may be of interest to you or Artists about ChicChic, other Artists on our Platform, and business partners, such as ChicChic news, special offers and coupons, announcements, and marketing content;
9. Send you reminders, technical notices, updates, security alerts and support, and administrative messages;
10. Provide advertisements to you through the Platform, email messages, text messages, applications, push notifications, or other methods of communication;
11. Conduct market research and consumer surveys;
12. Collate and publish reviews of products or services offered by our Artists, and use these for advertising campaigns;
13. Manage our everyday business needs such as administration of the Platform, forum management, fulfilment, analytics, fraud prevention, enforcement of our corporate reporting obligations, terms of use, or to comply with the law;
14. Process applications for a position at ChicChic, whether submitted directly or indirectly, including to examine your suitability for the role, curriculum vitae, and professional skills.

Your information will be treated in accordance with applicable data protection law at all times.

Legitimate Interests

We may rely on legitimate interests to process your personal information, provided that your interests do not override our own. Where we rely on legitimate interests, these interests are:

1. Providing, maintaining, and improving our Platform to meet the needs of our End Users and Artists;
2. Understanding how the services on our Platform are used to improve its performance in the future;
3. Customising the Platform to provide you with a better user experience;
4. Marketing to inform End Users and Artists about other services We offer that might benefit or interest them;
5. Providing advertising;
6. Detecting, preventing, or otherwise addressing fraud, abuse, security, or technical issues with our service, applying sufficient safeguards against threats, harassment or bullying, particularly toward minors; and
7. Enforcing legal claims.

Storage and Retention

Where we store your personal information

We are a company based in the United Kingdom. Our data is mostly hosted and stored within the European Economic Area or with business partners protected by Privacy Shield agreements. When necessary, the information that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom and the European Economic Area ("EEA") and may also be processed by staff operating outside the United Kingdom or the EEA who work for us or for one of our Artists.

Data retention, account deactivation and deletion

ChicChic will store personal data until it is no longer necessary to provide our services and products and for as long as it is permitted by applicable law, or until your account is deleted. When you delete your account, we delete your personal profile and data around it, such as your photos, personal details, service catalogue and historic information. However, your comments, likes, questions and answers may still be visible to others but will not be identifiable. Our data retention policy only covers the Personal Information that we collect about you when you choose to use our Platform.

Disclosing Your Personal Information

We share your information with others in the following ways:

Accounts that you share and communicate with

When you share and communicate using our Platform, you choose what type of content you want others to see. When you post content or communicate with other users or Artists, those people and businesses can see the content you send them or tag them in. As a normal user you can set your account to be public or private, whereas Artists' accounts are always Public.

Content that others share or reshare about you

You should consider who you choose to share with, because people who can see your activity on our Platform can choose to share it with others on and off our Platform. Also, when you comment on someone else's post or react to their content, your comment or reaction is visible to anyone who can see the other person's content.

Information about your presence on our Platform

People in your networks may be able to see signals telling them whether you are active on our Platform, including whether you are currently active on ChicChic mobile app or when you last used our Platform.

Apps, websites, and third-party integrations using our Platform

When you choose to use third-party apps, websites or other services that use, or are integrated with, our Platform, they can receive information about what you post or share. Information collected by these third-party services is subject to their own terms and policies, not this one.

New owner

If the ownership or control of all or part of our Platform or its assets changes, we may transfer your information to the new owner.

Sharing with Artists and third-party partners

We work with Artists who use ChicChic as a tool to grow their businesses and other third-party partners who help us provide and improve our Platform. We do not and will never sell any of your personal information to anyone! We also impose strict restrictions on how Artists can use and disclose the data we provide to them.

Types of third parties we share information with:

1. Third parties, users and Artists who use our analytics services - we provide aggregated statistics and insights that help people and businesses understand how users are engaging with their posts, services, questions and answers, videos and other content.
2. Service providers & third parties we hire - to provide administrative and communication services on our behalf, such as website hosting, the processing and delivery of mailings and notifications, providing customer support, or providing credit card processing services.

• Google Play Services
• Google Analytics for Firebase
• Firebase Crashlytics
• One Signal

3. Advertisers - we provide advertisers with reports about the kinds of users seeing their ads and how their ads are performing, but we do not share information that personally identifies you unless you give us your permission.
4. Measurement partners - we share information about you with organisations that aggregate it to provide analytics and measurement reports to Artists using our platform.
5. Artists offering services on our Platform - when you subscribe to receive premium services, or book/buy something from an Artist or a business on our Platform, the Artists or a business can receive your public information and other information that you share with them.
6. Researchers and academics - we also provide information and content to research partners and academics to conduct research that could advance science and innovation, supports our Platform, and could enhance social welfare.
7. Legal and/or regulatory authorities - we provide information to law enforcement and regulators if they so request, or if they have the authorisation such as a search warrant or court order.

If you are an Artist/Partner on our Platform

We may share some or all your Personal Information, including but not limited to booking information, staff member names, services, products, ratings and reviews, prices and discounts, appointment availability, and related data ("Artist Information") with end users who have signed up or registered for ChicChic and with ChicChic business partners and affiliates.

1. ChicChic may contact Artists' employees through email or an alternative contact method to invite them to create a ChicChic account or to create one for them to be listed under the root business account.
2. Promoting your products & services through different online and offline advertising and promotional media, including Google, Facebook, Twitter, and e-mail distribution lists.
3. Disclosing your personal information to Artists and/or advertisers as part of joint promotional campaigns you have opted into.

Third-party Payment Processor

We use a third-party payment processor to process all payments. ChicChic does not store credit card details. We obtain limited information such as the last four digits and country of issuance.

Your rights

Regarding the personal information, we hold about you, you may be entitled to ask us:

1. For a copy of your personal information
2. To rectify, or restrict the processing of your Personal Information
3. To exercise your right to be forgotten, which allows you to have your Personal Information removed in certain circumstances
4. To obtain personal data in a structured, machine-readable format
5. To object to the processing of your personal data in some circumstances

If you wish to exercise any of these rights, please contact us at hello@chicchicapp.com.

Changes to This Policy

ChicChic may update or revise this Policy from time to time. You agree that you will review this Policy periodically. If we make any changes, we will update the "Last Updated" date below.